Refund policy

Withdrawal

We would like to point out that for works with a freely selectable size, design or finish, a right of revocation is excluded, since the works created are individually made according to your specifications and tailored to your personal needs. For individual products, a right to cancel the order is excluded according to § 312 d Abs. 4 No. 1 BGB (right of cancellation and return for distance contracts).

Validity of the right of withdrawal for accessories and works without selectable size, equipment or finishing.

You bear the direct costs of returning the goods.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must contact us

Alexander Palm .Gallery
Alexander Palm
Große Hamburger Str. 24
D-10115 Berlin
Email contact@alexander-palm.gallery

inform you of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory.

consequences of Withdrawal

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of revocation

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§7 withdrawal form

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

(*) Delete where inapplicable.