Refund policy

right of withdrawal

We would like to point out that there is no right of revocation for works with a freely selectable size, design or refinement, since the works created are individually made according to your specifications and are tailored to your personal needs. For individual products, a right to cancel the order according to § 312 d Para. 4 No. 1 BGB (right of cancellation and return for distance selling contracts) is excluded.

Validity of the right of withdrawal for accessories and works without a selectable size, equipment or finish.

You bear the direct costs of returning the goods.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us

Alexander Palm .Gallery
Alexander Palm
Grosse Hamburger Strasse 24
D-10115 Berlin
E-Mail contact@alexander-palm.gallery

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of revocation

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§7 Cancellation form

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

(*) Delete where not applicable.